Shipping policy

Last Updated: July 11, 2026

Thank you for shopping with Zepetra.com. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Friday (excluding weekends and public holidays).

  • During peak seasons or promotional events, processing may take slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 6–12 business days

  • United Kingdom: 5–10 business days

  • Europe: 6–12 business days

  • Australia & New Zealand: 7–15 business days

  • Middle East: 7–15 business days

  • Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free Shipping: Available on eligible orders over $75 USD (or as advertised during promotions).

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Shipping Delays

Although we work hard to ensure timely delivery, delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Carrier delays

  • High order volumes

Zepetra.com is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

Please include:

  • Your order number

  • Photos of the damaged package (if applicable)

  • A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Contact Us

If you have any questions about shipping, please contact our support team:

Email: support@zepetra.com

We aim to respond within 24–48 business hours.

Thank you for choosing Zepetra.com. We appreciate your trust and look forward to serving you.